In episode 18 of MSP Community Live, hosts Ray Orsini and Matt Topper discuss a variety of topics relevant to the MSP space. They kick off with a recap of their activities, including a pre-show for the Tech Bar and a 5K fun run. The conversation then shifts to the importance of leadership in technology and community initiatives like IT Nation Gives. They touch upon the challenges of text-based communication, the complexities of MSP operations, and the need for setting realistic client expectations. The episode also covers a range of technical and operational topics, from Microsoft’s GDAP changes to the importance of Multi-Factor Authentication (MFA) and the intricacies of regulatory compliance in the MSP industry. The hosts emphasize the need for MSPs to stay informed and adapt to the ever-evolving tech landscape.