In this episode of MSP Community Live, Kyle Spooner and Marnie Stockman explore the vital roles of Customer Success Managers in MSPs, discussing key metrics, the impact of AI, and the importance of proactive client relationship management.

In this Partner First, host Dean Trempelas and guest Gene Reich discuss the urgent need for enhanced security in MSP helpdesk operations, drawing lessons from the MGM attack and emphasizing the role of vendors and identity verification in safeguarding against phishing.

Join Matt Topper and Kyle Spooner for a deep dive into the intricacies of MSP operations, ranging from ticket notes and escalations to effective client communication!

In this episode of MSP Community Live, hosts Ray and Matt explore the evolution of programming languages like Perl and VB script, discuss the value of in-person meetings, share insights on content creation challenges, and delve into the latest MSP news on user behavior and company policies.

Get set for another episode of MSP Community Live. Join us for a lively discussion hosted by your friendly hosts, and don’t miss out on this fantastic chat!

A new episode of MSP Community Live featuring a lively discussion hosted by your hosts Ray Orsini, Matt Topper and Kyle Spooner. Don’t miss out on this great chat as we touch on all things MSP!

Get set for an exciting new episode of MSP Community Live with a fun-filled discussion led by your friendly hosts, Ray Orsini and Matt Topper.

In this episode, we’ve got a fantastic lineup of hosts: Matt Topper, Ray Orsini, and Kyle Spooner. They’ll be delving into the world of innovation and exploring the abundance of tools in the industry.

Get ready for an exciting new episode of MSP Community Live. Join us for a fun discussion hosted by our friendly pair, Ray Orsini and Matt Topper.